Troubleshooting

I cannot sign in

Use the email address and password you entered when you created your account. If Crito asked you to confirm your email, follow the link in that message before you sign in. Check your spam folder if the message is missing.

If you do not have an account, follow Create an account.

I cannot connect my assistant

1. Sign in to Crito and check your plan on the dashboard. You need an active subscription or Beta access.
2. Copy the server URL from the dashboard and check that it matches the URL in your assistant’s connection settings.
3. Follow the steps for your assistant in Connect Crito. Sign in with the same Crito account and allow the connection.
4. Check that Crito is selected for the conversation. If your organization manages your assistant, ask its admin about permission to use custom connections.

If the dashboard reports a failed payment, choose Update payment method. See Manage your account.

My connection request expired

Start the connection again from your assistant. If you already completed checkout, you do not need to subscribe again. Sign in with the same Crito account.

My search found no cases

Try the case name or citation if you know it. For a topic search, describe the issue in different words or widen the date range.

If you specified a court, give its full name. For example, use “Supreme Court of Canada” instead of “Supreme Court.”

Check Coverage. No result means that Crito did not find a match; it does not prove that the case does not exist.

My search found no legislation

Check the title and jurisdiction. Only federal, Ontario, British Columbia, Alberta, Manitoba, and New Brunswick legislation is supported. Try a shorter form of the title, then ask your assistant to read the matching result.

If Crito finds a title but cannot read it, use the official source directly.

I received only part of a document

A long decision may arrive in parts. Ask your assistant to continue from the last paragraph returned, or to read the part relevant to your question.

For a long statute, Crito may return a table of contents. Choose a section and ask your assistant to read it.

If the result reports missing text or paragraphs, another request may not recover them. Open the source or find another copy. See Check your sources.

The service returned an error

Wait a short time, then try the request again. If it still fails, keep the message and note which request failed. Do not treat a failed request as a search with no matches.

Contact us

Email hi@crito.fyi. Include the email address of your Crito account.

To delete your account or its data, email us from your account's email address. To disconnect an AI tool, remove Crito in that tool's connector settings.